Last Updated: December 1, 2025

1. Introduction

Welcome to People Centred Support Ltd (“we,” “our,” or “us”). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website People Centred Support Limited 

Please read this policy carefully. If you do not agree with the terms, please do not access the Site.

2. Information We Collect

We may collect and process the following data about you:

Personal Data: When you voluntarily provide it to us (e.g., via contact forms, referral forms, or job applications), we may collect:

  • Name, email address, phone number.

  • Postal address (for service enquiries or referrals).

  • Information regarding the support needs of a prospective service user (provided with consent).

  • CV, employment history, and qualifications (for job applicants).

  • Any other personal details you choose to provide.

Automated Data: As you navigate the Site, we may automatically collect:

  • Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, links clicked, and dates/times of visits.

  • Cookies & Tracking Technologies: Please see our Cookie Policy (Section 8) for more information.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your enquiries about our services.

  • To process and assess service referrals or applications.

  • To manage recruitment and communicate with job applicants.

  • To operate, maintain, and improve our Site and services.

  • To comply with our legal and regulatory obligations as a CQC-registered provider.

  • To send you informational updates or marketing communications (only where you have explicitly consented to receive them. You can opt-out at any time).

4. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

  • Consent: Where you have given clear consent for a specific purpose (e.g., marketing emails).

  • Contractual Necessity: To take steps at your request prior to entering a contract (e.g., processing a service enquiry).

  • Legal Obligation: To comply with our legal and regulatory responsibilities.

  • Legitimate Interests: For our legitimate business interests, such as website security, fraud prevention, and improving our services, provided your interests and fundamental rights do not override those interests.

5. How We Share Your Information

We do not sell, trade, or rent your personal data. We may share it only in the following circumstances:

  • With Service Providers: Trusted third parties who assist us in operating our website and business (e.g., email service providers, IT support, recruitment software providers) under strict data processing agreements.

  • For Legal Reasons: If required to do so by law, or in response to valid requests by public authorities (e.g., CQC, safeguarding teams, courts).

  • With Your Consent: For any other purpose disclosed to you with your prior consent.

  • Professional Partners: With relevant healthcare professionals or local authorities, only when necessary for the assessment or provision of care services and with appropriate consent or under a lawful basis.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no electronic transmission or storage method is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this policy, or to comply with our legal, accounting, or regulatory reporting requirements. For job applicants, we typically retain data for 12 months unless you consent to longer retention for future opportunities.

8. Cookies and Tracking Technologies

Our Site uses “Cookies” (small text files placed on your device) to enhance your experience, analyse site usage, and assist in our marketing efforts. You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling cookies may affect the functionality of our Site. For detailed information, please refer to our separate Cookie Policy [Link to Cookie Policy].

9. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have rights including:

  • Right of Access: Request copies of your personal data.

  • Right to Rectification: Request correction of inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your personal data under certain conditions.

  • Right to Restrict Processing: Request restriction of processing your data under certain conditions.

  • Right to Object to Processing: Object to our processing of your data under certain conditions.

  • Right to Data Portability: Request transfer of your data to another organisation or to you.

  • Right to Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details in Section 11.

10. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. How to Contact Us

If you have any questions about this Privacy Policy, your data, or wish to exercise your rights, please contact our Data Protection Lead:

By Post: People Centred Support Ltd, Office 129 Regus House, 400 Thames Valley Park Drive, Reading, Berkshire, RG6 1PT.
By Email: info@peoplecentredsupport.co.uk
By Phone: 07908 127316

12. Complaints

If you have any concerns about our use of your personal data, you have the right to make a complaint to us in the first instance. You also have the right to lodge a complaint directly with the UK supervisory authority, the Information Commissioner’s Office (ICO):
ICO Website: https://ico.org.uk/make-a-complaint/
ICO Helpline: 0303 123 1113

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.